/* Shared look for /thread and /admin — same tokens as the public page. */
:root{
  --white:#ffffff; --pink-50:#fdf3f6; --pink-100:#f9e1e8; --pink-200:#f3c7d4;
  --grey-50:#f6f5f7; --grey-100:#eeecef; --line:#e8e3e7;
  --ink:#1c171b; --ink-2:#5d555c; --ink-3:#958c94;
  --rose:#c64b70; --rose-ink:#ffffff; --ok:#2f7d5b; --warn:#a8621a;
  --shadow:0 1px 2px rgba(60,20,40,.04),0 12px 32px -12px rgba(120,40,80,.14);
  --f-sans:"Noto Sans KR","Apple SD Gothic Neo","Malgun Gothic",system-ui,sans-serif;
  color-scheme:light;
}
@media (prefers-color-scheme: dark){
  :root{
    --white:#141113; --pink-50:#251a1f; --pink-100:#33212a; --pink-200:#4a2c3a;
    --grey-50:#1c191c; --grey-100:#262226; --line:#332d32;
    --ink:#f5eff2; --ink-2:#c4bac1; --ink-3:#8c838a;
    --rose:#f18cab; --rose-ink:#1c0f15; --ok:#6fd0a4; --warn:#e9a75c;
    --shadow:0 1px 2px rgba(0,0,0,.3),0 12px 32px -12px rgba(0,0,0,.6);
    color-scheme:dark;
  }
}
*{box-sizing:border-box}
html,body{margin:0}
body{background:var(--grey-50);color:var(--ink);font-family:var(--f-sans);font-size:15px;line-height:1.65;word-break:keep-all;-webkit-font-smoothing:antialiased}
[hidden]{display:none!important}
a{color:inherit}
h1,h2,h3,p{margin:0}
:focus-visible{outline:2px solid var(--rose);outline-offset:2px;border-radius:8px}
.wrap{max-width:1180px;margin:0 auto;padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px))}
.top{position:sticky;top:0;z-index:20;background:color-mix(in srgb,var(--white) 88%,transparent);backdrop-filter:blur(12px);border-bottom:1px solid var(--line)}
.top .wrap{display:flex;align-items:center;justify-content:space-between;gap:12px;height:60px}
.logo{font-weight:800;font-size:16px;text-decoration:none;letter-spacing:-.03em}
.logo small{font-weight:500;color:var(--ink-3);margin-left:6px;font-size:13px}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:0;border-radius:999px;padding:11px 18px;font:inherit;font-size:14px;font-weight:700;cursor:pointer;text-decoration:none;transition:transform .15s ease,opacity .15s}
.btn:hover{transform:translateY(-1px)}
.btn:disabled{opacity:.5;cursor:default;transform:none}
.btn-rose{background:var(--rose);color:var(--rose-ink)}
.btn-ink{background:var(--ink);color:var(--white)}
.btn-soft{background:var(--white);color:var(--ink);border:1px solid var(--line)}
.btn-sm{padding:7px 12px;font-size:13px}
.btn-danger{background:transparent;color:var(--rose);border:1px solid var(--pink-200)}
.panel{background:var(--white);border:1px solid var(--line);border-radius:20px;padding:22px;min-width:0}
.muted{color:var(--ink-3)}
.small{font-size:13px}
input,select,textarea{width:100%;font:inherit;font-size:16px;color:var(--ink);background:var(--grey-50);border:1.5px solid transparent;border-radius:12px;padding:11px 14px}
textarea{resize:vertical;min-height:90px;line-height:1.6}
input:focus,select:focus,textarea:focus{outline:none;background:var(--white);border-color:var(--rose);box-shadow:0 0 0 4px var(--pink-100)}
label{font-size:13.5px;font-weight:700;display:block;margin-bottom:6px}
.err{color:var(--rose);font-weight:700;font-size:13.5px;min-height:1.3em}

/* status pill */
.pill{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:700;padding:3px 10px;border-radius:999px;background:var(--grey-100);color:var(--ink-2);white-space:nowrap}
.pill.received{background:var(--pink-100);color:var(--rose)}
.pill.read{background:var(--grey-100);color:var(--ink)}
.pill.replied{background:color-mix(in srgb,var(--ok) 16%,transparent);color:var(--ok)}
.pill.in_progress{background:color-mix(in srgb,var(--ok) 16%,transparent);color:var(--ok)}
.pill.on_hold{background:color-mix(in srgb,var(--warn) 16%,transparent);color:var(--warn)}
.pill.closed{background:var(--grey-100);color:var(--ink-3)}
.dot{width:8px;height:8px;border-radius:50%;background:var(--rose);display:inline-block}

/* chat */
.chat{display:grid;gap:12px}
.bubble{max-width:min(78%,560px);padding:12px 15px;border-radius:18px;white-space:pre-wrap;overflow-wrap:anywhere;font-size:14.5px}
.row{display:grid;gap:4px}
.row.me{justify-items:end}
.row.them{justify-items:start}
.row.me .bubble{background:var(--rose);color:var(--rose-ink);border-bottom-right-radius:6px}
.row.them .bubble{background:var(--white);border:1px solid var(--line);border-bottom-left-radius:6px}
.meta{font-size:12px;color:var(--ink-3);display:flex;gap:8px}
.meta .read{color:var(--ok);font-weight:700}
.composer{display:grid;gap:8px}
.composer .bar{display:flex;justify-content:space-between;align-items:center;gap:8px;flex-wrap:wrap}
.att{display:inline-flex;align-items:center;gap:8px;max-width:100%;padding:8px 12px;border-radius:12px;background:var(--white);border:1px solid var(--line);color:var(--ink);text-decoration:none;font-size:13.5px}
.att:hover{border-color:var(--rose)}
.att-name{font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.att-size{color:var(--ink-3);font-size:12px;white-space:nowrap}
.row.me .att{background:color-mix(in srgb,var(--rose-ink) 92%,transparent)}
.att-holder{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.att-x{border:0;background:var(--grey-100);border-radius:999px;width:26px;height:26px;cursor:pointer;color:var(--ink-2)}
.att-btn{position:relative;overflow:hidden;cursor:pointer}
.att-btn input{position:absolute;inset:0;opacity:0;cursor:pointer}
.composer .tools{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.empty{padding:28px;text-align:center;color:var(--ink-3);border:1.5px dashed var(--line);border-radius:16px}

/* key/value list */
.kv{display:grid;grid-template-columns:110px minmax(0,1fr);gap:8px 14px;font-size:14px}
.kv dt{color:var(--ink-3)}
.kv dd{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}

.toast{position:fixed;left:50%;bottom:calc(20px + env(safe-area-inset-bottom,0px));transform:translateX(-50%);background:var(--ink);color:var(--white);padding:10px 18px;border-radius:999px;font-size:14px;font-weight:700;z-index:50}